
It is that time when the stars have aligned for me to head to Starwood Platinum. Here is how I plan to achieve it. I do look forward to hearing from you about your views on what could be a hit or a miss.
Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.
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Lufthansa claims to be more Indian than you think across their marketing communications in India. And then, they have in many instances where their Indian customers are treated at the bottom of the ladder when travelling from Europe to India. Just last week, they refused a solo Indian passenger a hotel room because she was travelling alone. In July, they made a couple wait for two days in Frankfurt, because they had a misconnection on Lufthansa. No rooms or compensation again. What gives, Lufthansa?
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