About ten days ago, I wrote about how I was not supportive of the fact that people had started to book air tickets at the moment. My opinion at that moment was that there was no surety if air travel will resume on April 15, 2020, so if people book flights and then they are cancelled, there will be no refunds but more money stuck in credit shells. If you remember, the Government of India had never assured flight operations from April 15, 2020, onwards in the first place.
Reminded me of how I would answer questions in exams, where I had no clue about that topic. pic.twitter.com/Fy5r2UVEEL
— SG (@shrinivassg) April 2, 2020
With the extension of the lockdown, the scenario has played out. Airlines have purportedly sold tickets without any guarantee of operations between April 15 and 30 2020, and now are hiding behind the credit shells and not offering their money back to the customers. Here is one instance.
Voucher/credit shell is one thing. Forcing travellers to reschedule the booking (For the same sector) to a later date is different thing all together. Travelling is contextual. Where I want to go tomorrow, I may not need to go there after a week from now. I fail to comprehend why an airline like Vistara does not understand this simple logic! Yet, they will only let you reschedule your booking for a later date till 31 Dec. Shame on them.
Stuck in the same boat! They feel i should fly SFO-MAA to fly MAA-BOM before Dec 31! Idiots!
Can we dispute the transaction for not providing the service and get refund through credit card company? One of the customer care agent told me that I have that option, can you write something on that please?
@James you can dispute and you should. I am not being able to write about it given I am waiting for someone to tell me if it worked out or not. Maybe you should try out and report back