Tag Archives for Loyalty.

I seem to have found the root cause of Air India’s frequent flyer mess

Yesterday, I wrote about how disappointed I was with the Air India frequent flyer program. It did not stop there. I went about doing some digging into the whole affair. Air India has outsourced the entire management of their frequent flyer program to a South African loyalty management company called LoyaltyPlus, to the extent that the program is hosted on external servers and not Air India’s own. Now, I assume here that a loyalty solutions company helps draw up a program and run the program and would be very involved with the on-going affairs at Flying Returns. So, I decided to have a look at their roster of clients, and it turned out that I could not find one top-notch…

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Have you participated in the Hyatt Million Points Sweepstakes yet?

Just a friendly reminder from your friend at Live From A Lounge, that Hyatt is giving away 100,000 Gold Passport points to 10 participants on Facebook, all for heading up to Facebook and putting up your name, email address and your GP number (if you have one!). What is more, per eligible ’email address’, you can participate 9 times via the 9 different pages below: Hyatt (www.facebook.com/Hyatt) Hyatt Hotels (www.facebook.com/hyatthotels) Park Hyatt (www.facebook.com/ParkHyatt) Andaz (www.facebook.com/andaz) Grand Hyatt (www.facebook.com/grandhyatt) Hyatt Regency (www.facebook.com/HyattRegency) Hyatt Place (www.facebook.com/HyattPlace) Hyatt Summerfield Suites (www.facebook.com/HyattSummerfieldSuites) Hyatt Vacation Club (www.facebook.com/hyattvacationclub) The sweepstakes are open till 9th December 2011, and if you had 10 email ID’s (gmail, hotmail, office, etc.) you could participate in the contest 10 times over!…

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