A couple of weeks ago, I wrote about my airline status update for 2021. While I am still researching for my Hotel status update, an interesting thing happened last week, and I just thought I’d write an update for that one small thing.
I’ve been in and out of Uttar Pradesh a lot over the past one month or so, and SpiceJet was one of the two airline options for me (IndiGo being the other one). Alliance Air also runs a flight for Air India, but they fly an ATR over a jet, and price their flights double than IndiGo and SpiceJet. While I am not a big fan of SG, because of the state of the maintenance of their aircraft, they’ve quietly climbed to the Number 2 airline in India per their marketshare (to slip to Number 3 again recently).
SpiceJet runs a loyalty programme since 2020, called SpiceClub, which morphed from an e-wallet sort of system to a proper loyalty programme. SpiceClub now runs 4 tiers: Classic, Silver, Gold and Platinum.
To qualify for SpiceJet Silver, one needs to fly 5 flights in one year on the airline, and make sure to claim them from the airline. One also needs to clock a minimum of INR 20,000 in terms of spends on the airline. The status upgrade is instant as you arrive on your fifth flight, and I checked the app on arriving in Delhi, to see the Silver status. Like you can see, now I could get free You 1st service, which means priority treatment on the airline
However, been a week, still have not received even a welcome email from the airline. I mean, how is one supposed to know about their status if the airline does not even send you a cursory email with benefits. Most people don’t even know about the programme in the first place.
Not just that, when the airline messes up, things do go unresolved for a long while. For instance, just to remind me perhaps that I was patronising SpiceJet, they canceled my flight one fine day, and rebooked me on the next morning’s flight. So, it took them about 20 days and 4 follow-up emails before they would credit the flight to SpiceClub.
To move from SpiceClub Silver to Gold, however, seems to be a big ask of me. From here on, I need to give SpiceJet 15 flights, and INR 60,000 worth of business in a year. And I’m not sure how that would work out given the generally poor experience I have on the airline.
Has anyone been climbing the SpiceClub Elite Tier ladder recently? What has been your experience with them?
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