Singapore Airlines offers over USD 10,000 compensation in unfortunate turbulence flight incident

It has been less than a month since the unfortunate incident involving a Singapore Airlines aircraft, which was flying from London to Singapore and got caught in extreme turbulence, causing one death and many passengers to be injured on board. The flight, SQ321, diverted to Bangkok, and passengers were given medical care on arrival.

One of the first things Singapore Airlines did the morning after was to own up to the incident, having their CEO, Mr Goh Choon Phong, address the issue in a video message. The airline has continuously also posted updates on their X and Facebook pages to update everyone in an ongoing manner about the status of the flight and the customers on board.

Singapore Airlines has disclosed that it provided all passengers with SGD 1,000 each to meet their immediate expenses upon departure from Bangkok.

As of June 4, 2024, Singapore Airlines (SIA) confirmed that 20 passengers on board SQ321 on 20 May 2024 were still receiving medical care in the hospitals in Bangkok. SIA has also been covering the medical expenses of the injured passengers and arranged for their family members and loved ones to fly up to Bangkok where requested.

Singapore Airlines offers compensation between USD 10-25,000 for affected customers.

Today, Singapore Airlines announced the details of the airline’s compensation to customers on board SQ321 on May 20, 2024. These offers were sent to the customers on June 10, 2024, before being put in the public domain today.

  1. Singapore Airlines is offering USD 10,000 to customers who sustained minor injuries from the incident.
  2.  Singapore Airlines has offered an advance of USD 25,000 to customers who have sustained severe injuries, with a commitment for more if required, depending on a discussion, and each offer will be specific to the customer. Customers with life-changing injuries could receive a lot more, for instance.
  3. SIA will provide a full refund of the airfare to all passengers travelling on SQ321 on May 20, 2024, including those who did not suffer any injuries.

All passengers will also receive delay compensation in accordance with the relevant European Union or United Kingdom regulations.

If customers claim under the Montreal Convention, then Article 17 of the Montreal Convention makes the airline liable for injuries or deaths sustained by passengers during a flight unless the airline can prove the passenger’s negligence caused the injury. The highest limit of liability for airlines is set at 128,821 Special Drawing Rights, which is approximately equivalent to USD 175,000 as of current conversion rates.

Here is the complete update from Singapore Airlines,

The turbulence on board SQ321 lasted just five seconds, and 73-year-old passenger Geoff Kitchen died as a result of a suspected heart attack.


Singapore Airlines has announced that the airline has offered a refund of the fare to all customers of SQ321, apart from a USD 10,000 compensation to those who suffered minor medical issues and an advance payment of USD 25,000 to those suffering from serious medical issues. The airline will also honour its liabilities under the UK and EU laws for any delay compensations.

What do you think of Singapore Airline’s approach towards handling the compensation issues for passengers on board SQ321?

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About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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