Singapore Airlines launched a trial for premium customers back in 2022, where they received complimentary wifi on board. This benefit has now been made permanent, and with that, Singapore Airlines is now the first airline in Asia, which offers unlimited free wifi to most premium passengers.
Singapore Airlines extends unlimited free wifi.
Singapore Airlines used to offer unlimited free wifi to Suites and First Class passengers. Recently, they added Business Class passengers to that list, apart from PPS Club members and their supplementary card holders.
In addition, KrisFlyer members now enjoy free three-hour wifi when travelling in Premium Economy and free two-hour wifi when travelling in Economy. That means that on regional flights, just being a member of the KrisFlyer programme gets you some amount of free wifi (and on many regional flights, that will cover the entire journey).
With this move, the following customers receive wifi benefits on board a Singapore Airlines flight:
- Suites and First Class Customers (Unlimited)
- Business Class customers (Unlimited)
- PPS Club + Supplementary Cards travelling in any class of service (Unlimited)
- KrisFlyer members flying in Premium Economy (3 Hours)
- KrisFlyer members flying in Economy (2 Hours)
Apart from this, customers who are not KrisFlyer members, and those who have completed their wifi quota, can now sign up for new wifi plans from Singapore Airlines. These range from USD 3.99 (approximately SGD 5.25) for one hour, USD 8.99 (approximately SGD 11.80) for three hours, and USD 15.99 (approximately SGD 21.00) for the entire flight.
Earlier, Business Class customers and PPS Club members enjoyed 100MB worth of complimentary in-flight wifi. KrisFlyer members travelling in Premium Economy Class and Economy Class were offered a two-hour complimentary in-flight wifi plan optimised for text-only messaging services.
This feature is available throughout Singapore Airlines’ fleet, including on all A350s, A380s, 777s, 787s, and 737 MAXs. The only planes not offering this are the 737-800s, as those planes don’t feature wifi. There are only seven such aircraft in the SIA fleet.
While one might be concerned about the speed impact of this move on those who use wifi on planes, the move has also come from the overall transition for Singapore Airlines to Panasonic wifi over time, which has dramatically impacted speed and quality of service. Additionally, this is a great pull for those not enrolled with KrisFlyer, to register, even if at the boarding gate, to get free wifi on board. Data is the new oil; in this case, while customers get free data, the airline gets to capture their data for future marketing purposes.
Singapore Airlines now permanently offers unlimited free wifi to all first and business-class passengers and all PPS Club members in premium economy or economy. Furthermore, KrisFlyer members receive two to three hours of free wifi, which is fantastic, and a significant pull factor for those not enrolled in KrisFlyer to register for the programme.
What do you think of Singapore Airlines’ free wifi offering?
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