One of the changes that I’ve witnessed in the past weeks in the way Jet Airways charges a convenience fee / Optional Payment Charges. If you go back to 2012, Jet Airways had started imposing a fee to book from it directly, to cover the costs of the transaction, I assume. This fees, when started in 2012, was not very uniform and was charged basis the cabin of travel and routes (domestic/international).
I heard a while back that this fee was not being charged anymore, and it did not show up when I booked some tickets for my family late last month, so I assume this was gone for a few days.
However, as per Jet Airways, this charge is now back, after a revamp though. As per the Jet Airways website, all the tickets booked in India, will now be subject to an INR 105 fee per passenger, which is a reduction for all the premium cabin and international cabin travellers of Jet Airways who used to pay more for these services. Complete list is here for all countries of issue.
This information was sent out a little late in the day last week via email from JetPrivilege which announced:
Please note that effective March 14, 2014, Optional Payment Charges – OPC (for tickets issued at Jet Airways | JetKonnect ticketing offices in the city or at the airport) and Convenience Fees (for tickets issued on jetairways.com / jetkonnect.com and at JetPrivilege Service Centre) has been reinstated. Members / Guests will be charged INR 105 for domestic and international tickets issued in India.
I am only happy that they did not raise any fees, but instead brought it down.
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As of 14th March 2015, JET airways convenience fee has been increased again.
Prior to 14th March, the convenience fee was Rupees 125 per passenger per booking. Now it is 150 Rupees per passenger – across all sectors for all booking paid by indian currency.
I do not understand, why should Jet or any airline charge a convenience fee. Getting a booking directly from a consumer on the web portal saves them the commission that would go to a travel agent.
A very unethical practise of charging a fee to boost their income!