How to stake claim for Go First refund from the airline’s insolvency proceedings

On May 3, 2023, Go First shut down operations and entered a voluntary insolvency application to the NCLT. This application was accepted on May 10, 2023. One of the processes that follow an NCLT application is the assessment of the complete set of debts the company owes, and these are usually made in a set format. This process has now been launched.

a large airplane with people standing around

The airline’s administrator (Interim Resolution Professional) has invited everyone to who the company owes anything, such as the Banks, the Employees, the aircraft lessors, and everyone, to file a claim. The airline has issued a public notice to call for claims.

While the airline has been cancelling tickets (currently through May 23, 2023), they have been promising refunds which have yet to arrive. Now, it would be wise to apply to file for a claim to get your refund via the claims process (at least if you had to fly till May 10, 2023, when the airline was admitted into the process).

The airline’s IRP has launched a website to collect all such claims, which can be sent by May 24, 2023. The website is Eventually, your name needs to be on a List of Creditors to which Go owed money. Once the list is finalised, the appropriate court will decide who gets how much money.

The claims process requires you to sign up on this website and fill out a claim form. You’ll need to upload at least one supporting document that shows your claim (this could be a copy of your ticket/cancellation). Only PDF documents are supported, at most 500 KB in size. Eventually, after filling up the entire form, you need to sign it before uploading.

During the times of Jet Airways, all ticket holders were classified as Operational Creditors (I had my claim accepted). Though there is no guidance from Go First about the form for tickets, I’m sure the same modus operandi should work here. Remember, you also need to send proof of the ticket with the document for verification.


Go First’s IRP has launched a process to assess all the names and put them on the list of creditors to the airline. If you had a ticket booked on Go First that the airline cancelled because of them grounding their operations, please make it a point to lodge your claims by May 24, 2023. Head to the website

Have you had success receiving any money from Go First tickets?

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About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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  1. I had booked my ticket for Delhi to Srinagar for 3rd May & return journey on 8th May both the flights were cancelled, I have been taking followups with Airlines & Clear trip however no body is been providing and concrete confirmation on refund. Clear trip has filled the NCLT form on 5th may as they confirmed however airlines says they are yet to receive, now who to check, in between my amount is stuck and not getting any resolution. Pls check and help

  2. I booked tickets from Make my trip so I submitted the request from makemytrip on 30th May for the go-first cancelled flight. but I noticed that the last date is 24th may to claim the refund.
    Can we get the refund if we submitted the refund request after 24th May 2023?

  3. I have booked my flight tickets through make my trip from Delhi to Nagpur for 11th may 2023, the flight got cancelled, I requested to cancel the ticket and asked for refund. But till date I have not received any refund. Now they say a NCLT for is to be filled and submitted for getting the refund. My agent is not taking interest to do so. Can I approach directly to get my refund, if so please guide me.

  4. I had booked group tour through Veena travels from Mumbai to shrinagar and back on 11 th may as Veena travels had made my air booking by go air which got cancelled Veena travels had not refunded the trip money which included flight tickets as well as stay accomodation food and transport although go air says they have refunded the money to Veena travels please be aware next time if you book by Veena travels.

  5. For my onward leg of ticket booked as round-trip, travel date was 2nd May & I have got refund via cleartrip/hdfc smartbuy. I had booked seats on 1st May but no refund for that.
    Return leg is still away & not sure will I get it.

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