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This InterContinental Hotel left guests cold in torrential rains

a group of black boxes on a black surface

The InterContinental Marine Drive in Mumbai (apparently) left some guests out on a cold rainy night and did not accommodate them into a room they (apparently) paid for. Is it the case of a reputed brand being at fault, or is it the case of some guests misinterpreting the rules and now taking the hotel to the cleaners?

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