About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

More articles by Ajay »

When will Air India fix its planes?

a seat with pillows on it

It is a little bit sad to see the state of affairs at Air India being as messy as I saw earlier this week when I flew them. Everything is broken on their planes, and the general apathy of the people in their offices towards passengers is unbeatable! They just don’t want to seem to fix the customer experience.

Continue Reading »