The American Express Lounge opened up at Mumbai Airport’s Terminal 2 back in December 2018. The lounge has two different seating areas, with two different service levels. There is the Platinum seating area, which has access to a buffet dining and drinks are payable here. There is also a slightly more formal lounge, referred to as the Centurion area, where guests get access to a full bar, and also a-la-carte dining.
The access policy for the lounge continues to evolve,
- At the time of opening, Platinum Cardmembers and Centurion Cardmembers were allowed into the Centurion lounge area, and Corporate Platinum, Business Platinum and Platinum Reserve members could access only the other area. Also, only the members could access the lounge, and guest access was chargeable.
- Somewhere in October 2019, American Express started to allow a Cardmember to bring along two guests travelling with them for free.
The changes over the last few months helped to bring in the numbers for American Express with the lounge, as more people started to find out about the lounge and use it, rather than skipping it in favour of being with their families.
However, a quiet tweak has been rolled out a few days ago, which will now limit the use of the Centurion lounge area only for Centurion cardmembers. Effective February 20, 2020, the rules have been changed to the effect that Platinum cardmembers are now seated in the other part of the lounge.
Here is the notice that went up at the American Express Lounge. It states that the Centurion Lounge is reserved for Centurion Cardmembers and Platinum cardmembers would only be able to access the Platinum section of the Lounge.
I am travelling at the moment, and I have no idea as to why this change was introduced, but from initial readings, I can put together that this might have been done to harmonise some lounge access policies with the Delhi T3 Lounge. It seems one can access the Delhi Lounge with two guests as well now on.
Eventually, this is unfortunate that American Express whetted our appetite for a good lounge and a good experience by allowing American Express Platinum Charge Cardmembers to access the Centurion Area and are now going to leave it for Centurion Members only going forward again. Fortunately, the food options still continue to be a-la-carte for Platinum Charge Cardmembers.
What do you make of the changes to the access policy for American Express Lounge at Mumbai?
(HT Mihir Shah)