Air India Rebooking: free of cost for domestic flights May 25 onwards

Airlines for the past few months have been collecting and keeping the money of passengers in the name of Credit Shells. In a way, this has been covering up for their own lack of cash flow, because net bookings were zero and at least some airlines did not have enough money to even pay their staff, so how would they pay millions of rupees for tickets which were not used.

Now that ticketing has resumed, most airlines are making the ability to use those credit shells on flights, but at new ticket prices. Which means if someone was booked for a Delhi – Chennai flight at a low fare earlier, he won’t be able to use that ticket, instead, having to buy a new ticket at current prices. Which almost means these customers have to make a payment over and above the credit shell amounts.

However, Air India has now announced a new policy, where they are accommodating all the passengers whose tickets were cancelled through May 24, 2020, on these new flights, without any extra payments. Check this announcement on their Facebook page yesterday, the screenshot below

Air India says,

On resumption of select Domestic Flights passengers holding AI tickets with travel dates between 23.03.20 to 24.05.20 can book in available flights for the period 25th May 2020 till 24 August 2020 at NO EXTRA COST.

In case of change in sector rerouting charges will be waived, but applicable difference of fare will be charged. Please call us on our customer care numbers or you may also visit our Booking Offices.

What this means is, if you were booked to fly on a Mumbai – Delhi flight and will want to continue to fly Mumbai – Delhi, let’s say on June 1, 2020, you won’t have to pay extra to get on the plane, as long as your ticket is in the same name, same class of service and same sector. But if you now want to fly Mumbai – Kolkata, you will have to pay any difference of fare, if applicable. Of course, this only works in your favour if the new ticket cost is equal or more to the price you have currently paid. To rebook, call the numbers on the Air India website, don’t visit them, even if it takes time to get it done.

There are success stories as well, so I am confident this should work out alright. Take this one, for instance

Do share your experiences rebooking with Air India in the comments section below.

I think this is a great move by Air India, to make it right to at least some customers, who will not have to pay extra to fly again. What do you think of this new proposition for Air India Rebooking?

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  1. My ticket on may 6 was cancelled is on credit shell, may 27 is cancelled and is on credit shell, they are looting us . My 21000 on credit shell and for another booking I have to pay more.

  2. I have booked air India on 16 April from Kolkata to Lilabari, due to corona virus my flight was cancelled but now I don’t want to go in that place and now I don’t want to reschedule the flight.
    Please reply me

  3. I had booked a flight for bangalore mumbai flight on 20th march 2020 and flight was there is noone to pick up d phone in call to contact air india dont know.

    • Lodge complaint to airindia authorities and or else they will refund your amount in some days if flight as been cancelled..

  4. Air India service is pathetic. Not able to connect with customer care even after trying 500 times. Their phones do not work. And there is no reply to email. Customers left in lurch.

  5. Call centre numbers are unanswered. Chat system is offline. Only automated reply to emails. No solutions to problems. No wonder as no takers for Airindia.

  6. I had booked 2 ticket f on cochin to delhi on 25 may ….I request to keep open my ticket but now the status show tickets are cancelled …… Please replay how to get new ticket or refund

  7. I have booked air India flight on 5th April from Delhi to port Blair due to corona virus it was cancelled but again in the schedule I have seen there is no air India flight to port Blair. Now how can I reschedule the flight please reply me .
    With regards.

    • @Dr Alex, unfortunately, if there is no flight you can’t go to Port Blair. If you want to go to another city, they will take you there.

  8. That’s fine if you are able to take flights in a small timeframe but for me I won’t be able to go to India from U.K. until next March so I presume I lose out on the 4 flights I had booked for this month !

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