A job well done!

In spite of being a Jet Airways flier most of the times, I have been having an issue with their recent service quality. Maybe it us the tight economic scenario that made them do some tweaks, but it is one good international product out there. Maybe I haven’ t scaled down my expectations in line!

However, when I flew with them this past Saturday, on a flight back from Brussels to Mumbai, it was a reminder of the good old times, when everything was as it used to be. The champagne was flowing, the food was warm, the service with a smile and the details all taken care of.

Happy with the whole experience, I asked for a feedback form and gave the crew the brownie points they deserved!


I don’t know if you have been able to decipher my handwriting out there, but I am glad to report there is hope in my world.

About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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