Why I think of Kingfisher Airlines customer service as dumb!

Kingfisher Airlines is owned by a liquor baron, but that is not an excuse for their customer service staff to act dumb all the time! Here are two of their acts that are forcing me to believe this ways:

Dumb Act One: As a part of the welcome package for King Club Gold members, you get a Lounge Access Voucher. Since King Club elites already get lounge access, this voucher is transferable, and I could transfer this to someone travelling on a Kingfisher flight. I gave it to my dad, who is not a frequent traveller on Kingfisher Airlines, and was using them to fly DEL-BOM one fine day in May.

He got over home to tell me that they did not let him in to the lounge. He checked – in, exchanged the voucher for a lounge ticket during the check-in process, and headed up to the coffee shop they call a lounge at Terminal 3, Delhi Airport. Out there, it was too crowded, he was not accepted in!

Welcome to the party!

A Cafe disguised as a lounge!

The story is, I sent that lounge card back to the King club guys and asked them to send me a new King Club Lounge Access voucher. Followed up with emails. I have drawn a nought there yet. It has been 5 months since this follow up has been on!

Dumb Act Two: Part two of this hell story, is that I booked Round Trip tickets with Kingfisher on a BOM-DEL-BOM ticket, on their website. They subsequently decided to drop the price of that ticket, and after a couple of emails protesting, they sent me a mail saying they’ll give me a credit note which will be valid till October. The funny terms they put in there was that while the full ticket could be 10x the credit note, they decided they’d give me no miles for this credit note ticket. HA! So, I protested again and this credit note has never arrived till October.

One more time, and I’d pull some hair off! Grrrrrr!

About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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