In November 2022, the Delhi Airport Plaza Premium Lounges (amongst others) were shut without prior intimation to the customers. Since then, Vistara, which was left without a Lounge for its premium customers departing Delhi, had used a restaurant at Delhi T3 Domestic as its provisional lounge.

Vistara customers departing Delhi T3 can now access Encalm Lounge.

Encalm Hospitality, the company awarded the lounge management contract for Delhi Airport as Plaza Premium was let go, had gotten a basic lounge up and running quickly, which was just a reflagging of the original lounge. However, that lounge was only available to bank and card-based customers.

They recently opened their lounge adjacent to the older section (they will now work on integrating the two). This new section is now available to Vistara’s customers who are eligible to access the lounge at Delhi Airport T3 (Domestic). Namely, Vistara’s Domestic Business Class Passengers, Platinum, and Gold Tier customers. The Lounge is adjacent to the erstwhile Plaza Premium Lounge, next to the Food Court on the Mezzanine Level of Terminal 3 Domestic Pier.

Here are some pictures of the lounge which were put out on Social Media.

Here are some customer reviews of the lounge.

https://twitter.com/OntheRoadAJ/status/1654672912153219072?s=20

Encalm Lounge @DelhiAirport T3 Domestic: Snap Review. Food options at 0430 are reasonable if not extensive. No bar running, easy access for @airvistara Premium passengers although no separate area.

— Kushan Mitra (@kushanmitra) May 5, 2023

Bottomline

Encalm Lounge at Delhi Terminal 3 (Domestic) is now operational, and Vistara has signed up to offer the lounge to their premium guests out of Delhi. Vistara’s Gold and Platinum tier customers and their Business Class customers travelling out of Delhi T3 Domestic can access the new lounge with an invitation printed on their boarding pass.

Have you been to the new Encalm Lounge? What has been your experience at the lounge?

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