Travel Agents

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Amex Travel Services: Plain Dumb?

I’ve been working to explore the feature set of my American Express Platinum Charge Card, which I finally acquired a couple of months back after all they threw in INR 40,000 worth of Taj Vouchers along with the other goodies. One of the things I’ve been looking forward to using is their Travel Services, which is basically a travel agent on the phone. Now, being American Express and all that, you’d expect that the Travel Counsellors, as they are called, would do a thorough job of researching the properties and flights before they’d send you a quote. My expectation of an offline travel agent, at least some of the good ones I work with, is that they don’t just want…

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When the travel agent steals and Indian Government notices

I happened to read this in yesterday’s newspaper but was way too shocked about the scam to react. Here is what was happening while no one was looking, as per the news report: The Rajya Sabha secretariat paid long haul international fares for domestic air tickets for one of its members. The scam was detected only when the MP realized the incredulous prices paid for the tickets and then complained to the government. The secretariat paid Rs 99,292 for a one-way Delhi-Chennai flight on Jet Airways for Ashk Ali Tak, a Congress RS member from Rajasthan. A Chennai-Hyderabad ticket on Air India was bought for Rs 35,184. A Hyderabad-Bangalore journey on Jet and a Bangalore-Jaipur ticket on low cost IndiGo…

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