Review: Lucknow Airport (Domestic) The Lounge [Accessible for MasterCard and Diners Club customers]

In October 2021, I was on a quick trip to Lucknow and flew back on Air India to Delhi after the trip. I tried to stretch my departure from the hotel in Lucknow only because I was under the impression that there was no lounge at Lucknow airport, which has been the case for a long time. However, as I passed the security check at the airport, I saw a direction board pointing towards The Lucknow Airport Domestic Lounge on the first floor of the airport’s domestic pier. I had almost approached a fast-food counter to get a grab-and-go meal packed for the flight since, this being a less than two-hour flight, there would have been no meal served on the plane.

The Lounge, Lucknow Airport (Domestic) Location and Access

The new lounge, literally known as “The Lounge”, has opened on the first floor of the Lucknow Airport’s Domestic pier in the first quarter of 2021. The Lounge is located next to the Ile bar, right opposite Gate 5, one of the only gates on the first floor.

The Lounge, Lucknow Airport Domestic

The lounge is operated by Devyani International, which also owns and operates the various F&B concessions at Lucknow Airport. You can either enter the lounge via a relatively limited set of India-issued credit cards, or you can access the lounge on cash payment of INR 795 (USD 12 inclusive of taxes). The operating hours of the lounge are between 06:00 AM and 09:00 PM.

Dining Offers at Lucknow Airport Domestic

As we accessed the lounge’s reception to check the entry terms, we noticed that the lounge had tie-ups with various networks for complimentary lounge access. As I would later discover, the lounge is an extension of the Ile Bar and is staffed by the bar itself.

The Lounge, Lucknow Airport Domestic – Reception

The Lounge reception stated that complimentary lounge access was available to Diners Club International, MasterCard, DreamFolks and Hettich customers. However, I don’t understand how Hettich, a home interiors supplies firm, had anything to do with lounge access.

The Lounge, Lucknow Airport Domestic Access Policies

However, the lounge access at this lounge comes with very confusing terms and conditions. In fact, at the first attempt, we were unable to enter the lounge since many products that qualify were also not accepted at this lounge. As you can see, Visa and American Express are not listed, neither is Priority Pass.

Some permutations and combinations were accepted, and some were not, even for the products listed. For instance, my first reaction was that I produced the DreamFolks Lounge Pass that came with my ICICI Bank Sapphiro card. Still, I was told it would not work (I forgot that India-issued Dreamfolks cards for ICICI are usually supposed to be used outside the country). Shipra was also unable to access the lounge with her HDFC Bank Infinia, which is issued on the MasterCard platform.

I pulled out my card wallet, and we ran through every card that could be a possible candidate for granting us lounge access. While the lounge receptionist was accommodating, and there was no queue to access the lounge, it would be better to put a printed list of the limited cards that they would be able to offer access to. Eventually, we accessed the lounge with one of us entering via my HDFC Bank Diners Club Black card and the other with a Yes First Exclusive MasterCard Credit Card.

The Lounge, Lucknow Airport Amenities

The Lucknow Airport “The Lounge” is pretty basic about what it offers. On the inside, there are about 20 seats in various configurations, some artwork on the wall, and a television screen, where they were playing a cricket match the day we visited.

The Lounge, Lucknow Airport Domestic Interiors

The Lounge, Lucknow Airport Domestic Interiors

The Lounge, Lucknow Airport Domestic Interiors

There is a chiller display fridge in one corner of the lounge, with water and tetra pack juices on offer.

The Lounge, Lucknow Airport Domestic Beverages

Also, a couple of loos were inside the lounge, which kind of ticked the box but were not lavish, just like the lounge.

The Lounge, Lucknow Airport F&B

As you would have already noticed, this lounge does not have any food on display because there is no buffet on offer. Instead, the lounge offers a menu of options, from which you can choose off a menu. The offer is for unlimited food and beverage, although we did not test their claim on this.

The Lounge, Lucknow Airport Domestic, Dining Menu

As we arrived past 7 pm, our options were a full dinner. However, we enquired if we could be offered something from the snack menu, and the lounge staff agreed. The lounge, a part of Devyani International itself, sources the meals from the various other F&B Concessions at the airport, which are also a part of the same organisation.

Shipra ordered a Veg Biryani for herself, while I went with a Rajma Chawal from the snack menu. I also requested a coffee. The food arrived in about ten minutes.

The Lounge, Lucknow Airport Domestic, Dining

The Lounge, Lucknow Airport Domestic, Veg Biryani from The Food Street

The Lounge, Lucknow Airport Domestic, Rajma Chawal from The Food Street

While my meal was pretty good, I found the Veg Biryani pretty spicy and nothing to write home about.

We spent about an hour and a half at the lounge, which was still better than waiting in the outside Waiting Area, given there was hardly anything to do at the airport. This Flight Information Display System got a lot of looks from me. However, the FIDS did not display as frequently as I’d have liked it to be. For instance, my Air India flight was delayed by over thirty minutes, but Air India did not send the update to the airport.

The Lounge, Lucknow Airport Domestic, Flight Information Display System

Overall, the Lounge was a good spot to wait for the flight and a pleasant surprise at an airport that did not have a good lounge for a long time before this one opened up.

Bottomline

The Lounge at Lucknow Domestic Airport is a good spot to wait it out for your flight when flying out of there. There is reasonable F&B, and it is quieter inside than outside. However, neither Air India nor Vistara, the two full-service airlines at the airport, have a tie-up with this lounge. Also, the lounge access options are very limited in terms of their tie-ups.

Have you been to the Lucknow Airport “The Lounge” at the Domestic Pier? How has been your experience?


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Pros

- Small Lounge
- Clean
- Good F&B Options

Cons

- Limited Lounge Access Tie-Ups

Rating

About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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Comments

  1. Used hdfc regalia mastercard and icici sapphiro mastercard. Was charged ₹25/- on both. Maybe that’ll be refunded later on. Lounge is good enough for such a small airport. Limited options for food, and I agree that they need better trained staff, but I do see them trying and not slacking off.

    • Ordered Uttapam and Dal Makhni rice. Uttapam was actually good, and dal makhni rice was also ok. Both warm and non spicy. Overall good food was served. Uttapam was ready in 5 mins of order, rice dal makhani took around 15 mins. (Had ordered at 7pm dot – dinner time start)

  2. Iam currently inside the lounge there are no trained staff,only a waiter who has no knowledge of F&B I tried ordering my lunch but Iam told its possible only after 12.30 thou it’s written 11.15 onwards lunch available.
    The A/c is on 25 % it’s very hot outside but the temperature is not so pleasant inside.very limited options and waste of money.
    The lounge has to keep well trained staff who can attend and at least talk gently.My worst experience

  3. THIS LOUNGE DUPED ME INTO USING PRIORITY PASS AS THEY WERE NOT ACCEPTING VISA. AND NOW I SEE THAT IS A CHARGE OF 27$ (RS 2400) ON MY CC BILL. THE LOUNGE PEOPLE ARE MISLEADING. BEWARE. BEWARE. #LUCKNOW

    • @Bhaskar, the lounge folks are not responsible for validating your T&C with Priority Pass. You are. Please don’t pass on the blame.

    • Mr Bhaskar,

      I too used my priority pass issued by citibank at Lucknow lounge (and all other domestic lounges for that matter).There never was any charge.It all depends upon the issuer.On Priority pass issued by citibank prestige,HDFC infinia unlimited domestic lounge access is free.

  4. For me Regalia Visa is worked here even though its not mentioned while Bob Eterna Mastercard is mentioned in their lounge list but it didn’t worked.

    Weird!

  5. Hi Ajay,

    Thanks for the review.

    I noticed that you are able to hold both Diner’s as well as infinia cards together, something that has been denied to me in the past.

    I have a diner’s with my alma mater’s insignia that I don’t want to loose for sentimental reasons. However my RM maintains infinia and diner’s will not be issued to the same person.

    Any ways to workaround?

    Thanks in advance!

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