Reinstating your Turkish Airlines (*Alliance) Gold Account

A couple of months back I wrote about the cancellation of Turkish Airlines accounts, perhaps those which used services like AwardWallet to keep an updated balance. Turkish has been out there issuing a status match to Star Alliance Gold level status for everyone who has top-tier status with Star Alliance, OneWorld and Skyteam, something I first wrote about in May.

Now, Turkish ‘suspended’ my own account as well due to the same reason, and I had to work on fixing it. Reason I say same reason, is because my mom’s TK account is not on AwardWallet, so her account survived while mine went.

The first few emails did not work. Then I eventually got a response saying my account was ‘suspended temporarily’. To revive the account, I had to send them the following details on their email from my registered email address:

  • Email Address
  • Postal Address
  • Mobile/Business Phone
  • A scan of my passport copy

At first I was circumspect, but I sent them a copy of my Passport’s ID page only, not the the address one. It seemed to work with them, and I got a new email in a few days sending me a new auto-generated password. Once I reset that password, I was good to go. This should help everyone else who had their accounts cancelled as well. But remember, you might have to email a few times to get a response Winking smile

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About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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  1. turkish is working like the govt of india. they are on a different page. they haven’t sent me my gold card for 8 months now. thy keeps asking for the same thing over and over again. i have given up on them.

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