The case list of misbehaved passengers getting away with what they please is getting over the top now. A few days ago, I wrote about a misbehaved passenger being given back by IndiGo on board an Istanbul – Delhi flight. Since then, there have been more incidents that’ve come to light.
Air India passenger pees on a fellow passenger
The Times of India’s Manju V reports of an incident in November 2022 on Air India flight AI102, which the airline tried to hush up. She reports that an inebriated passenger exposed himself and urinated on a female passenger. The fellow passenger, who was in her 70s, was seated in business class on an Air India flight from New York to Delhi.
Per the report, the passenger was flying Air India from New York JFK to Delhi on November 26, 2022, and had to write to the Tata Group chairman, N Chandrasekaran, when the airline took no action on her report.
As per the female passenger narrative, there was more than one lapse from Air India’s end.
- The first and most prominent was the lack of dignity and professionalism afforded to her. As per the passenger, the cabin crew came around, confirmed that there was urine, and sprayed disinfectant on her bag and shoes. Further, the passenger was asked to travel in the crew seat, and Air India staff only covered the seat with sheets, subsequently asking her to return to her seat once it was done.
- The passenger and other passengers told her that there was space in First Class; however, instead of a new seat and a lot of apology from the airline, she was made to travel in the same seat. That, for me, is insensitive and a lack of training.
- Further, the airline continued the flight back to India instead of restraining this passenger and diverting the flight to offload him. Not just that, per the passenger narrative, this co-passenger just walked off scot-free after the incident.
- The passenger concerned had to find her way out of the airport in those Air India pyjamas she was given way around as a replacement for her clothes.
Air India did not act till the passenger wrote to Group Chairman.
Not just did Air India not move their finger on their incident, but they did not file any police report even on landing. As far as is publicly known, there was no move to put this passenger on the No-fly list. In a new statement issued by the airline now, it says,
Air India has taken a very serious view of the incident, where a passenger behaved in an unacceptable and undignified manner on the New York-Delhi flight that caused extreme distress to a fellow passenger. A police complaint has already been lodged and Air India is committed to assist the law enforcement agencies as well as regulatory authorities.
As a first step, Air India has banned the passenger for 30 days, the maximum it is permitted to unilaterally do so, and reported the matter to the DGCA for further action.
We have also constituted an internal committee to probe lapses on part of Air India’s crew and address the deficiencies that delayed quick redressal of the situation. We are also in regular contact with the aggrieved passenger and her family during the investigation and reporting process.
But, it seems the DGCA has received no such report.
Twist in the tale: DGCA has not received any such report from Air India.
Egg (or worse) on Air India's face!!
Meanwhile, everyone is tightlipped on the identity of the man who urinated in the flight. Air India's cover-up is laughable!! https://t.co/vWDp72H5o0
— Jagriti Chandra (@jagritichandra) January 4, 2023
Flying a metal tube leads to all sorts of psychological situations for travellers, who sometimes seem to behave as if they own the plane. But this one is a bit over the top. Not only did the airline not discipline the inebriated passenger, who could have been written up on so many counts, including the Indian Penal Code’s Section 509 for threatening a woman’s modesty, but they tried to cover the incident up by just staying quiet on it and not extending proper assistance at the moment to the affected passenger.
Per some sources at Air India, the airline did not look at it as an assault but as a customer service issue.
An Air India passenger on board AI 102, flying from New York JFK to Delhi, peed on a senior citizen flying with the airline in Business Class. The airline, as a response, just cleaned up her seat, offered her pyjamas to change into, and made her fly in the same seat back to India. There was no further movement from the airline till the passenger wrote a letter to Tata Group chairman N Chandrasekaran. The person who committed this act on the aircraft walked free after landing, although the airline claims he has now been put on a no-fly list for 30 days.
What do you make of this incident? Sure the Maharajah would be disappointed in himself.
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