Shipra & I just walked out of the Grand Club at the Grand Hyatt in Goa and it seems I have a headache. We checked-in here this morning to spend our long weekend at this hotel, and we were prepared to see a lot of crowd by the poolside and the breakfast tables, but not in the Club.
In our first couple of rounds to the lounge during the day, the lounge was all empty and peaceful. However, when we got back in the evening for the canapés and Manager’s Drinks, that was not the case. We saw the club full with at least 20-25 kids. Last I checked, this was not the crèche or the Camp Hyatt where babysitting could happen.
I’ve almost never ran into small kids at a hotel lounge, so, this was surprising for a host of reasons.
First, what were the kids doing there? Yes, there was no clause in the hotel rules against bringing kids in the lounge, but most of the times, I’ve seen nothing less than a teenager floating around in these places.
Second, the kids were sort of unsupervised. The parents were busy with their chatter, and left the kids to play inside the lounge as it if was home. So, we had two kids fighting on the floor of the lounge, and then we had other kids directly shooting ball under the table we were seated at.
Third, how many people is good enough in the lounge? I’ve witnessed people coming in during evening drinks to get canapes and so on, but here, there was not even standing room left. There was cacophony all over the place, and more and more people walked in with their kids but none walked out. It sort of came across as if there was one massive group of families checked in, and no one asked them to behave and not be a nuisance to other guests.
We shared our concern with the lounge staff and while they were sorry for the experience, they told us that there is nothing they could really do about it. Apparently, all of them were booked into the Grand Rooms, which come with access to the club included.
The question that is running through my mind is:
Should kids be allowed in hotel Club lounges? What are you thoughts? How would you deal with a situation like this?