JW Marriott Jaipur Resort & Spa to exit Marriott Hotels?

One of the crown jewels of the Marriott Hotels in India has been the JW Marriott Jaipur Resort and Spa. This 200-key property which is a palace has been one of the best Marriott Hotels in India and was inaugurated in 2018. The property also made it to the agenda of the whistlestop tour of Arne Sorenson, the CEO of Marriott International, to India in 2018, when he arrived to inaugurate the 100th Marriott hotel in India.

Arne Sorenson and Craig Smith at JW Marriott Jaipur

I never made it to this palatial hotel, in spite of having made a booking multiple times. I was booked to go there over the April long weekend, unfortunately, my trip was cancelled due to the lockdown across India. Now, Marriott Hotels is sending out emails to customers with future bookings about the hotel leaving the Marriott system. Here is one such email a reader forwarded me.

I myself was trying to rebook the hotel for the past few days, and I would draw a blank every time I would try, while the other Marriott hotels in the neighbourhood are all available for sale.

I checked for revenue or redemption rates all the way through June 2021, and nothing is available.

It seems the move is sudden because till mid-June, the hotel was responding to my emails, and also promoting the new Marriott Pay now, Stay Later promotional rates. The reason seems to be a dispute with the owner of the hotel, who seems to be having some sort of disagreement with Marriott on the terms of operation of this hotel, as per this recent judgment passed in the Jaipur Bench of the Rajasthan High Court on June 29, 2020, which states that a settlement was arrived at between Marriott and the owner on June 20, 2020.

An email to the hotel remained unanswered, but it seems the writing on the wall is clear, Marriott India will exit this property soon. It is a pity that Marriott is losing this wonderful property, but contracts falling through is not new. Marriott took over the earlier Shangri-La Mumbai and rebranded it as India’s only St. Regis hotel back in the day.

Have you been to the JW Marriott Jaipur Resort & Spa? How has your experience been at this hotel?


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Comments

  1. I stayed in December and undoubtedly was a wonderful property in jaipur. I hope it’s taken over by a chain which can do justice to the service standards set by marriot.

  2. I confirmed recently with hotel executive (Former, as all employees lost job as hotel is closed now). Property owners had a fallout with Marriott and now in process of taking bids from other chains for management.

  3. What’s ‘Pay Now, Stay Later’? This is the third name you’ve come up with for the promotion. Get it right!

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