The patience of customers and airlines with each other seems to run thin nowadays. In the US, United called the cops on a passenger, Dr Dao, and had him physically removed from the plane. On the other hand, many incidents of passengers assaulting passengers are becoming common. I’m not sure of the point they are trying to drive home, though, or is it that there is too much rage going around on airplanes? However, in this age of smartphones, every minor incident is documented, meaning it gets out more often than not. And this time, there was an IndiGo flight fight between a crew member and a passenger.
Fight breaks on board IndiGo flight between passenger and Cabin Crew Member
A video has emerged today of a cabin crew member engaging in a shouting match with a passenger on board a flight between Istanbul and Delhi, being operated by IndiGo recently. Before you think about who is right or wrong, please have a look at this clip.
The incident reportedly happened on the Istanbul – Delhi flight over the food ordered by the passenger. In the video, the cabin crew member tells the passenger that he cannot talk to her colleague without respect. Some of the exchanges include:
- “Why are you yelling?” the passenger asked her. The air hostess responded: ” “Because you are yelling on us.”
- “I am so sorry, sir, but you cannot talk to the crew like that. I am peacefully listening to you with all due respect, but you have to respect the crew as well,” the crew member is heard telling the passenger, who then asks her to “shut up.”
- She said, “Sir, you cannot talk to me like that. I am also an employee here.” To this, he referred to her as a “servant.”
- “I am an employee; I am not your servant,” she hits back at him.
We do not know what transpired between the earlier crew, who seems to be in tears after this exchange, and which is when her colleague steps in. The conversation started around a meal, and the passenger changed to IndiGo, flying in from somewhere else on Turkish Airlines. While it is not very obvious, he expected a full-service meal, while his boarding pass states a specific sandwich, which he did not expect.
Reading into the crew’s body language, when she sat down to talk to the passenger, to ensure she did not “talk down” to him, it seems she came around to make him understand. But he was too enraged to give her a patient listen until she gave it back to him.
Update: here is an Instagram post from a co-passenger who was on the plane and explains that the passenger was not in the right here.
It could be possible that the passenger was misguided or did not get into the details of what he was booking as a narrow body codeshare rather than a full-service Turkish Airlines flight. But to unload on a crew member for no fault was totally uncalled for.
He seems to think of the crew member as someone beneath himself, referring to her as a servant, but that is far from the truth. Remember, the primary duty of a cabin crew member is your safety and security on a flight. To serve you a meal / sell you a drink is a part of their job but not their primary responsibility. So to tell them to “Shut Up” and make them feel as if they are “servants” is just plain being an ass.
IndiGo’s statement on the issue, though, tries to play down the situation,
We are aware of the incident that took place on flight 6E 12 from Istanbul to Delhi on December 16, 2022. The issue was related to meals chosen by certain passengers travelling via a codeshare connection. IndiGo is cognisant of the needs of its customers and it is our constant endeavour to provide a courteous and hassle-free experience to our customers. We are looking into the incident and would like to assure that customers’ comfort has always been our top priority. We are committed to providing the best experience at all times.
In this case, again, I can’t side up with the crew as well since there is no complete playback of the situation, but it does come across as a rude passenger, and for once, a cabin crew member giving it back to him rather than taking his dressing down. If that is the case, IndiGo gives the crew a raise rather than leave her out to dry. She stood up for her crew member, which deserves appreciation.
A confrontation between an IndiGo cabin crew member and a passenger flying between Istanbul and Delhi turned into a shouting match. The customer expected a different meal than what was uplifted for him on the plane. To my interpretation, the passenger was uncouth and did not expect a crew member to not give up on his temper tantrums on board.
What do you make of this IndiGo flight fight?
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