How am I supposed to keep up with some lousy Hilton HHonors service?

I’m kind of beginning to wonder what exactly happens at the backend of HHonors which sometimes makes it so lousy. Regular readers would remember that I had a disappointing experience with the Hilton Shillim a couple of months back, and the hotel’s General Manager offered to refund the points & money for the stay. Now, while the credit card reversals did happen in due course of time, I’m quite surprised that the credit back of HHonors points has not, in spite of the fact that the reversal was supposed to take only 30 business days after the order was placed.


I’ve written several reminders to the Hilton team at the hotel, and thereafter I also tweeted HHonors about 10 days back, who promised to send me an email about the issue and its resolution. I never heard back.


I’m really wondering what’s going on here, anyone got any clue? Am I supposed to be following up all the time?

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About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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  1. Had identical problem and same result as Deby. The hour on the phone was a joke-the actually used to staff it with professional, intelligent employees. I’m Gold as well and I wonder when they will stop their race to the bottom.

  2. I had the same problem. The only difference is I called customer service and spent an hour on the phone with them first. I finally got my free night back after several follow up emails.

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