Hilton Hotel Cancellation Policy in wake of CoronaVirus related travel disruptions

The CoronaVirus is impacting the travel plans of many a folk, and airlines are coming up with some wild policies to avoid paying customers back the full amount, instead of that trying to promote them some sales so that they can grab more cash out of them. No focus on the safety of the customers and crew at all.

However, the hospitality business, the other hand, has been a bit better with the way they are treating their customers. Here is the policy of Hilton Hotels which have been updated in the wake of the Corona Virus pandemic.

Hilton Hotel Cancellation Policy

Hilton Abu Dhabi – Hiltonia Beach Club entrance

Hilton’s Safety measures

In response to the coronavirus, Hilton has taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make their cleaning and hygiene protocols even more rigorous:

  • Hilton has increased the frequency of cleaning public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of a hospital-grade disinfectant.
  • Hilton will continue to adjust food and beverage service in accordance with current food safety recommendations.
  • Hilton has increased the deployment of antibacterial hand sanitizers.

Hilton has also issued waivers in many cases for customers

  • Government Restrictions. In regions affected by government-issued travel restrictions, Hilton will continue to waive change fees or offer full refunds. These are the waivers at the time of writing this post:
    • For guests travelling to, through or from China with stays from January 23–March 31, 2020.
    • For guests travelling to, through or from Italy with stays from February 24–April 30, 2020.
    • For guests travelling to, through or from South Korea with stays from February 24–March 31, 2020.
    • For guests travelling to, through or from Saudi Arabia with stays from February 27–March 31, 2020.
    • For guests travelling to, through or from Israel with stays from March 10–March 31, 2020.
    • For guests travelling between the US and the following European countries from March 13 – April 12, 2020: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
  • Existing Reservations. All reservations – even those described as non-cancellable (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
  • New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked through April 30, 2020, for any future arrival date, can be changed or cancelled at no charge up to 24 hours before scheduled arrival.

If you need to adjust reservations made with Hilton directly, contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.

Hilton Honors Points and Status

  • Hilton has paused the expiration of all points scheduled to expire between now and May 31, 2020.
  • Hilton will make updates to the requirements for earning tier status for 2021, however, will announce their new qualification requirements at a future date.


The new Hilton Hotel Cancellation Policy is very generous in the wake of the situation around us and is much more generous than many airlines who are just offering to reschedule and not cancel the flights. This obviously, comes at a huge cost to their business but also builds patronage for the years ahead. Obviously, they can do this because in this case, the hotel chains don’t have to bear the entire burden themselves but mostly the developers/owners of the hotels suffer the pain.  Other hotel chains also have made policy changes and I will get these out as soon as I can.

What do you think of the new Hilton Hotel Cancellation Policy?


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About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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  1. On Jan, 22, 2010, I paid for three night, four day stay for a Hilton Grand Vacation package in Orlando, FL. Because of the corona virus outbreak, I requested a cancellation and a return credit to my credit card account. I was informed that they would not cancel the vacation package and I would not receive a credit to my credit card account. So much for their corona virus cancellation policy.

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