New GoAir Cancellation Policy: Just don’t turn up for the flight and reschedule later

Necessity is the mother of invention, they say, and GoAir is doing just that, at the moment. As you would have yourself experienced, it is hell out there if you are trying to reach an airline or a travel portal for a reschedule or cancellation these days. Additionally, each one of them has a different policy on how they are treating this situation.



Now, GoAir, which has just shut down their international network yesterday, and laid off 80 ex-pat pilots today, has come up with a new way to deal with this situation. If you are scheduled to travel between March 19 and April 15, 2020, during the times of CoVid19, if you choose not to travel at all, you can just choose to not show up on your flight.

You can then use the credit from the existing PNR and you can fly anytime during the next year, on any sector. The only catch, the ticket has to be still issued in the name of the same person as before, and if there is any fare difference, you will have to pay that.  You can redeem your PNR on any date between April 15, 2020, and April 15, 2021.

Here is the big catch, however. While this method is something I have been shouting on the rooftops from for airlines to implement in India, GoAir says the same process will also be followed if a flight is cancelled from their end here on as well till April 15. It is not clear if you can still opt for a cash refund or only a credit shell here on for flights cancelled by GoAir, but perhaps it would have been a better idea to give airline initiated cancellations a choice amongst the both.

Having said that, I am still impressed that GoAir was the first to bite to my suggestion, rather than one of the other bigger players.

This is a win for the airline because they don’t have to give out cash for a flight not taken immediately. Also, I imagine loads have become thin enough for them to not really care anymore about optimising their flight loads, and hence they don’t worry about any no show passengers anymore. Third, it gives them passengers after this outbreak is over.

What do you make of the new cancellation policy of GoAir? Fair Deal?

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About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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  1. They cancelled a flight on the 20th of March and didn’t even offer to accomodate on any other flight. They intimated me at 3 am through an automated message for a flight that would be after 18 hours. They had no other flight available and they weren:t even taking calls. They left me high and dry and now they refuse to refund my money. This is almost a scam and they would get away with it too. Such a shame. These airlines should have some accountability and should bot be allowed to fleece the masses left, right and centre.

  2. Another catch while rescheduling is one also needs to pay the convenience fee in addition to the fare difference. Presently, this is the case with rescheduling with Spicejet (INR 250 per passenger per segment).

  3. I have called several times to airline customer care for cancellation dropped the mail to authorities No one respond. Also went to helpdesk and asked for cancellation and refund of full amount but they haven’t agreed for the same. Then what is this policy about if you are not refunding or giving credit either.

  4. I have booked Budapest to Delhi on Ukraine International for 31st Mar business class. They cancelled the flight (Which I was waiting for) but no option for refund, no voucher, no change in sector, no name change, just can be rescheduled for later date.

    Worst Airline, Will never book again

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