With the pandemic, travel has gone down significantly, and while it picks up from time to time, generally, many people are travelling less for some or other reasons. This has led to a whole spate of vouchers being rendered useless for people (including my own, sometimes!) since they are unable to plan travel in time to use them, sometimes have to cancel after they plan, and so on.
Vistara, earlier, had come up with a roundabout way of making it happen, allowing for the ‘free ticket’ codes, or fare waiver codes, that are given out to Axis Bank and SBI Card co-branded customers, to be generated “on-demand”, which gave the voucher bearers another three months over the 6-month use period for those vouchers.
Extend Vistara Vouchers (for a fee) now
Club Vistara has launched a new feature on their website, which allows you to extend the voucher validity of your Club Vistara vouchers now. This shows up in the main menu on the sidebar once you log in.
As per Club Vistara, you can extend the validity of Club Vistara Vouchers within 30 days before and after the original expiry date. An extended voucher will be credited under your vouchers within 48 hours after successful payment is made for the voucher validity to be extended. You can only ‘extend’ the validity of your vouchers online, not offline, and you need to ‘extend’ them one by one, not in a lump.
Also, a voucher extension is only one-time and for three months. Once you extend a voucher, you cannot extend it any further.
How much does it cost?
Vistara is offering the extension of Premium Economy class vouchers at INR 2,500 plus 18% GST, so for a net cost of INR 2,950. That is half the cost of a new PEY ticket many times these days.
For Business Class, the voucher validity extension is at INR 5,000 plus 18% GST, so for a net cost of INR 5,900. There might be value here in increasing your voucher validity, as it still makes sense to redeem it for lesser than the original money which could be anywhere upwards of INR 10,000 even on the shortest routes.
They say when life gives you lemons, make lemonade. Club Vistara has done exactly that. They have taken the fact that they’ve had to extend vouchers in the past (they have done it in some cases, and refused in most), and now offered everyone a uniform opportunity to extend their voucher validity, by giving people the option to pay money for it. However, customers may or may not see value in this feature, depending on their use case.
Bottomline
Vistara is now offering the opportunity to extend expiring Club Vistara vouchers to everyone. You can go online and extend the validity of an expired or yet to expire voucher (within 30 days on each side) and pay the required amount to Vistara to get your voucher extended.
What do you think of the new ‘Extend Vistara Vouchers’ being promoted by Club Vistara?
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I have to say Vistara have been fairly generous. I had multiple expired vouchers during Covid-19 and on request, they renewed 4 business class vouchers. I used those for a trip for my parents from Chandigarh to Bangalore (~30K one way per person). I didn’t expect them to renew four vouchers and was pleasantly surprised when they did so.
I think the renewal fee is fair, but I would’ve liked if they’d kept the renewal period as 6 months instead of just 3 months.
All loyalty programs have extended benefits/validity for 2 years. Asking for a fee for extension, not knowing if I will fly in immediate future is criminal. Vistara is making sure that there is no reward to stay loyal and is one of the hopless loyalty programme I have come across lately.
It hurts when one of my voucher expired on 3rd aug and now its 31 days.
Missing it by a day.
Wish these updates were made 2 years ago
Kudos to Vistara for incorporating it.