Club Vistara does a BA Executive Club/ Software upgrades without notice and incomplete

This past weekend, everyone who tried to log into their Club Vistara account, was surprised by a change of password request. I was not sure if this was pre-emptive to fend off some sort of a data leak where passwords are dumped on the darkweb, or if something else was at play.

After all, Club Vistara, which sends out emails to customers everytime a new tieup is made and a new partner with the opportunity to earn CV Points comes online, did not bother to send out any emails that they were migrating their systems for Club Vistara on the weekend of Saturday/Sunday, December 4/5, 2021.

Recently, British Airways’ Executive Club decided to run a four-day long system upgrade, but the systems came online much later than the promised timeline. Well, at least they informed people ahead of time of an impeding downtime.

However, new upgrade was not just the only problem. Changing the password was also, alright. It was the non-transparent way in which the whole thing is still moving is where the problem is.

For instance, a small scroll through the top warns you that the data for the past 24-48 hours may not be updated and we should bear with them.

However, a lot of the data is in shambles now, and I don’t know if this is a part of the plan or a consequence of the upgrade. For one, the points history does not show beyond February 2021 in my case, even though I want to to be shared through today as I write this post.

Secondly, as you might have already noticed, the new Club Vistara upgrade just puts out an activity label, rather than the exact details of the activity. So, you can’t figure out what the points credited for exactly, without clicking the link that each transaction has. To top it up, some wizard decided that the best presentation would be history to present. So, when I log in, the first thing I see, is my first flight with Vistara, which was the day they launched. And even when I try sorting it, I can’t see the more recent details unfortunately. So this looks counter intuitive to me.

Another big issue seems to be, the whole data has not been refreshed yet. For instance, zero-redeemed points?

There is also this issue of the vouchers not showing up. It has been three days and no one knows where they went. So, for instance, I have some upgrade vouchers expiring soon, the same ones that did not get used in November 2021 or October 2021, but I have no way to sight them anymore (Vistara discontinued sending out physical vouchers… so, there!)

I sincerely hope Vistara is working on fixing these issues. If someone in Vistara is reading this and decides to take this seriously, I first hope they can answer this tweet from yesterday which is 20 hours overdue for a reply.

And second, hopefully send me a cheque for my consulting fees via this post for telling you what a customer does not want on an extended downtime of your website.

Bottomline

Club Vistara made a software upgrade between December 4/5, without announcement, and now half the data related to customers has gone missing. There is no clarity on when is it planned that everything returns to normal as well. And in the meantime, customers are in a limbo.

Have you noticed any issues with your Club Vistara account since the weekend of December 4/5, 2021?


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About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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Comments

  1. Yea my 2000 miles have been transferred by sbi cards are not reflected on statement .it gets credited every 2 of month still its not showing up till 7 December as we speak .even ivr doesn’t get past few stages so no executive to speak with

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