Earlier this week, I wrote about Vistara’s unplanned downtime of the Club Vistara microsite, and how it had left many parts of the website inoperable in the wake of this transition. I just wanted to circle back to close the loop about how things are working at the moment, about six days later since the transition was first noticed by me (could be seven days in total as well).

First, Vistara now is able to display the output in a reverse sort again. This means I can see transactions back to front instead of front to back. Also, I can now see transactions all the way back to 2015 when I took my first flight with the airline. However, the transactions still don’t show the details as used to be the case earlier. 

Secondly, the website is now able to show you your pending vouchers as well. Unfortunately, Vistara missed my business earlier this week because I could not see the vouchers and hence apply them to a booking.  I tried calling them but gave up after a ten-minute hold.

However, there seem to be new challenges that are still unresolved with the new transition. For instance, look at this flight detail, which is the last I flew with Vistara in November 2021. There are two different computations of the Tier Points in the details and in the headline. Across the board, the new headline “CV Points Breakup” added at the end is wrong for all my flights.

There are also many people who have tried to redeem points over the past few days, and have told me that while the availability calender shows tickets in Y Class, when they go forward they can only see business class tickets inside. And to add to that, many people have tried to book online redemption tickets, but they never receive the tickets after the money is deducted. This is clearly an issued connected to the transition of systems.

@airvistara Is there any accountability for such pathetic customer experience?

— Chirag Jain (@ChiragJ_24) December 9, 2021

Unfortunately, Vistara is keeping quiet about an expected end date as to when things will be normal again. My tweet to them a few days ago is still unanswered.

.@airvistara a crisp answer would be nice. When will the full data for loyalty members be back online. For instance, this shows I never used any miles. Date and time please. Include your buffers. https://t.co/k1L9PLkDzJ pic.twitter.com/k7eBIHeIlF

— Ajay Awtaney (@LiveFromALounge) December 6, 2021

Bottomline

Club Vistara rolled out an update on the website recently, which has caused the whole system to go for a toss. A week later, while many features seem to have come back online, the key ability to redeem tickets online still continues to be buggy.

Have you observed anything new that has come around with the Club Vistara software update?

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