Air India will allow you to cancel or amend tickets within 24 hours

Jet Airways, since 2015, had been offering a free change/cancellation to tickets issued by them directly, within 24 hours. I used the feature a countless number of times, given plans are always shifting in my world. Vistara offers a similar function, again for direct bookings, since 2017. Now, it seems under the new DGCA charter for passengers, Air India ticket cancellation and amendments are going to go along the same route.

Air India has sent out instructions to all their offices to offer free cancellation and change on tickets for domestic travel within India, with effect from May 1, 2019, onwards. Your tickets could be booked with any Air India channel, including travel agents, and you will get a free look-in within 24 hours for the ticket. If you change your ticket, you need to pay the current prevailing price of the new time/date of your ticket. If you cancel, you get your full money back.

an airplane on the runway

The new option will only be offered if your ticket is not issued for travel within seven days of the date of departure. To get your ticket amended or cancelled within 24 hours, you need to visit Air India at the Ticketing offices (City or Airport) or call them, and the airline will update the remarks on the booking. Unfortunately, the option is not being offered online, since we know how Air India struggles with IT. You can read the circular here.

This is a benefit that the American flying population has had for a long time. I’m surprised it took four years for another airline to play catch up and that too, only when the government asked them to do so.

I think this is a customer-friendly move, and I expect more airlines to follow quickly. What do you make of how you could use the new Air India rule?

About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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  1. Please do cancel my ticket from imphal to dimapur on 29 mar 2020 due to on going issue of corona virus cases and my PNR no is ZQ3BN

  2. I cancelled my flight ticket (Y2VQR) due to my illness please inform me when shell I get my refund money ,return my full money .

  3. Hi apparently this policy is not applicable anymore. Cause I tried cancelling my ticket and the call centre of Air India said cancellation charges would be levied.

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