Air India launches special refund drive

One of the consequences of finally having privatised and the new management settled in is that Air India is finally focussing on what must be a big nagging issue for its customers. Refunds.

Air India launches a special drive to process refunds

I’ve heard from many people over time about how Air India has gone incommunicado on the refunds of their tickets which might have been cancelled sue moto due to the pandemic. People have been waiting for over two years, in some cases, for the refund of their tickets. Under the new management, Air India has finally started to work on fixing this situation.

Air India has now asked everyone who has a pending refund and has booked a ticket directly with the airline to reach out to them again via a Google Form. Not much more is known about the way forward, but Air India has requested everyone to fill up the details in this form. The form asks for various details, such as the PNR, Ticket Number, and the channel where the ticket was booked from. Tickets booked via the travel agents or online are not being entertained here.

a screenshot of a computer screen

If you have a pending refund with Air India, you should go ahead and fill up the form to put it on top of their pile for a refund. There is no end date to this drive known at the moment, but fill up the details at the earliest to get your refund, hopefully soon.

Do you have a refund pending with Air India? Put it out here to reach them again. 

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About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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  1. the form doesn’t work for me. error message: “Eticket number starts with 098 and has 13 digits” even though the eticket number i entered starts with 098 and has 13 digits. hope others have better luck

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