Air Canada had been at the centre of a lot of fraud at the Indian end, with many bad actors sliding in Air Canada numbers to sweep miles of genuine Air India customers into their accounts and using the family pooling feature to redeem these miles. At a point in time, X/Twitter was full of these complaints. Here is a sample.
As a first step, Air Canada shut down ticket bookings originating from India (online) about a year ago, when these issues started surfacing, to block out the easy redemption of these mileage tickets, where mileage brokers might be involved. This meant that Air Canada’s Aeroplan members had to call and wait with Air Canada’s contact centre to search and get their redemption tickets issued. This was unnecessary friction for the genuine customers.
Lately, Air Canada also shut down their family pooling feature to ensure they could improvise their processes. This happened about two months ago.
Air Canada brings back online redemption bookings ex-India
Earlier this month, Air Canada brought back the ability to search and book tickets originating from India online. I’ve been playing around with the website for a few days, and most of the sectors seem to work fine now. The only trouble is finding long-haul availability with Etihad, which is unrelated to the current issue and is a different issue (technical or business) between Etihad and Air Canada’s loyalty departments.
In India, Air Canada miles can be transferred from HDFC Bank’s Infinia / Diners Club Black Credit Cards and Axis Bank Credit Cards.
Air Canada’s Aeroplan has activated the ability to book redemption tickets originating in India again after a gap of approximately a year. Customers with miles on their Aeroplan account should be able to book redemption tickets again using Aeroplan. Remember, you can book tickets for anyone using your Aeroplan miles.
What do you think of Aeroplan’s return to offering redemptions for origination from India?
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