We all live in an ever changing world, right? Plans change all the time, but usually for business travellers. Once upon a time I did not make it to NYC in time because I had a flat tire on my plane. I had to spend a few days after trying to convince the hotel about the fact they should not charge for no show in that case.
A few days ago, I was tossing and turning, trying to talk myself out of a Hyatt Diamond Trial. And I signed up anyways.
Like a lot of my readers or followers on Twitter may have known, I’m back at the Park Hyatt Goa Resort and Spa later this week. These guys are pretty awesome and I love this resort as one of the best properties in India, and I’ve been to other awesome ones as well, such as the Taj Lake Palace in Udaipur and … there is a list. Here is my earlier review from 2012 of the PH Goa. I know they have a great General Manager there, who I trade emails with every now and then.
Now, just today, about a day prior to arrival, I got a call from one of my friends who wanted to drop out because of their kid not doing very well. They did have their bags packed and were going to go off to Goa before everyone else. And then this happened. Unfortunate I say, but I picked up the phone and called up the reservations team of the hotel, who I have been coordinating with for a while now. They promised to call me back as soon as possible.
The hotel really went up a few notches in my eyes with what they did next. They agreed to cancel the room at no charge to the guests. To be fair to them, the resort was booked up fully, and now they might have to go with an empty room, which I hope they’d be able to get over to another last minute customer who wants to come in.
I know, they did not have to do this. But they went above and beyond. One more reason I’d love going back there every now and then. I know I’ll be taken care of!