
Just about another day to Marriott Rewards and Starwood Preferred Guest taking next steps together. What do you think is going to be the nature of the combined program going forward?
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One reason to stay with a hotel chain, again and again, is a sense of familiarity and the guarantee that loyal guests will be looked after well. But what happens when a Marriott hotel forgets about your Platinum benefits and the hotel staff pretend all is well. Marriott Rewards has a compensation procedure in place for these service lapse.

