marriott

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Marriott paid us for staying with them

a hotel entrance with glass doors

One reason to stay with a hotel chain, again and again, is a sense of familiarity and the guarantee that loyal guests will be looked after well. But what happens when a Marriott hotel forgets about your Platinum benefits and the hotel staff pretend all is well. Marriott Rewards has a compensation procedure in place for these service lapse.

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Hotel Review: Fairfield by Marriott, Lucknow

a building with a large entrance

A shoddy stay at the Fairfield by Marriott, Lucknow. A year-old Marriott property in Lucknow, which has not invested in staff training, or perhaps was just having a bad day, was read out the Marriott Rewards playbook every step of the way.

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