Sanjeev Kapoor steps down as the Chief Commercial Officer for Vistara

In a surprising move today, Vistara’s Chief Commercial Officer Sanjiv Kapoor notified everyone of his plans to move on from the airline. December 31, 2019, will be his last day at the airline.

Sanjiv Kapoor had come to Vistara from SpiceJet just about four years ago in the position of the Chief Strategy & Commercial Officer, and apart from being the CSCO of the airline, also mainly became the public face of the carrier with him being very accessible to customers on Twitter.

In his earlier role at SpiceJet, and even here, he brought a very human face to aviation, which otherwise is considered to be a very faceless industry. His recent tweet, taking sides with a crewmember who someone on Twitter randomly clicked a picture of in an airport lounge, got him praise from across the globe.

Sanjeev Kapoor’s role was divided up into two as the airline brought on board Vinod Kannan from the Singapore Airlines side of the business to run strategy for the airline while he focussed on the Commercial side of the company, including Revenue Management.

Sanjiv Kapoor has stated that he is moving on for personal reasons. In his farewell message to the airline’s staff, he wrote,

I have entered the last dozen years or so of my working life, a stage where I need to start thinking more about longer-term goals and post-retirement plans.

While Sanjiv Kapoor would move on, there are many a project which he will still leave behind as his legacy. For instance, he was deeply involved in the design of the passenger experience of the Boeing 787s and A321neos of the airline, which the airline will use to fly to newer destinations such as London and Tokyo in the coming year.

Co-incidentally, the Indian aviation industry lost another CCO just this month, with Sanjay Kumar moving on from Air Asia India just this month itself.

About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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  1. why didn’t you ask what we readers think about this move? Is it a good thing or a bad thing for Vistara? c’mon mate, we have views!

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