Review: Encalm Lounge Delhi Terminal 3 (Domestic)

In April 2023, Encalm Hospitality, the new operator for all lounges at Delhi Airport, opened the doors to two lounges at Delhi Airport, at Terminal 2 and Terminal 3 (Domestic). Before this, Encalm only had a Lounge accessible with Credit Cards for Terminal 3 International customers and the erstwhile Plaza Premium Lounge. With the T3 Domestic Lounge opening, Vistara also got a lounge contract up and running with the new lounge operator at T3 for their Business Class and elite customers.

Encalm Lounge Delhi Airport Terminal 3 (Domestic)

The Encalm Lounge at Delhi Airport Terminal 3 (Domestic Pier) is operational on the Mezzanine Floor adjacent to the Food Court at Terminal 3, next to the erstwhile Plaza Premium Lounge. This small, compact lounge at T3, spanning  2,788 square feet, can accommodate up to 93 guests.

a restaurant with a glass wall and a railing

I arrived at the lounge at about 4:45 AM, and after taking down the details from my boarding pass, the lounge receptionist waved me inside.

a glass building with a sign  a sign on the front of a restaurant

The Lounge offers access only to Vistara’s Business Class, Gold and Platinum tier customers, and Priority Pass/ LoungeKey customers. If you arrive with a credit card, you will be promptly directed to the other lounge at the back. With only 90 seats, the lounge will not offer credit card-based access as it might get enough customers from Vistara on an ongoing basis during the day.

a group of people standing in front of a store a sign on a counter

For an early morning on a Saturday, the lounge was pretty full. There are two sections in this lounge. As you enter, the first section is on your left, with seats and charging ports for those who want to do some work or wait in the lounge. There are about 20 seats here.

a group of people sitting in a lounge area

a bag on top of a table

The rest of the lounge is one big dining area. There is a restaurant with a non-operational bar at the moment. Of course, it is challenging to get a Bar license at the Delhi Airport. Even the International Lounge from Encalm has yet to have a bar operational, and I last visited them in December 2022.

a bar with blue chairs and a tray of bread a group of people sitting at tables in a restaurant a group of people sitting at tables in a restaurant

As you can note, the tilework and the walls are beautifully done. However, that does not compensate for the fact that the lounge is small and can only take in a few people in one go.

At the hour I arrived, the restaurant was serving breakfast. A limited selection was available, including north-Indian and South-Indian options, juices, and pastries.

a buffet with food on the counter

There were eggs, sausage, and Kulcha and Keema from the non-vegetarian options.

a buffet with food in containers

There were some Upma and Chole Kulche for a warm breakfast.

food in a container on a table

Or you could go for Sambar and Idli. a group of bowls of food on a counter

Or some Yogurt, which could go with cereal or cut fruit. a row of bowls of food

a trays of fruit and a drink dispenser

Amusingly, at 4:30 AM, there was also some halwa for breakfast.

a metal container with food in it

There were also some salad leaves to toss up a salad.

a buffet table with different types of food

Some usual options at other lounges, such as an egg station or a dosa station, are absent at the airport lounge for now. So, you can eat Chole Kulche or Idli or salads for breakfast, but not an omelette or a dosa. I was not hungry, but I did try out an Idli from the buffet; it was very soft and delicious. [Update: Some people tell me they have occasionally spotted an egg station]

There is also a water and coffee station, and some newspapers and reading materials were provided.

a refrigerator with water bottles and magazines

Overall, it was a small lounge, almost half full at 4:45 am and almost undoubtedly full later in the day. It has not been receiving good reviews from other travellers for now.


The Encalm Lounge, Delhi Airport Domestic Terminal 3, is small compared to the more extensive, erstwhile contract lounge operated at Delhi T3. The lounge is the only option for airlines (Vistara) offering Lounge Access to their elites and Business Class customers. You can also gain access via Priority Pass—the Lounge seats about 90 passengers.

Have you been to the Delhi Airport Domestic Lounge T3, operated by Encalm? What has been your experience here?

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+ Only available Lounge for Vistara customers


- Small Space
- Okay Food


About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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  1. Paid review don’t trust anything written here. Encalm T3 is the most horrible and pathetic lounge I have ever come across. The arrogant receptionist thinks that she is doing a favour by letting you in. She has the audacity to refuse entry with the cards which are eligible for entry, when presented an online QR with the same card that lets u in she asks u wait separately for 30mins even after standing in queue for an hour both times.

  2. You fail to mention that there are no toilets inside the lounge. As much as I hate to use public airport toilets, I would rather use the one next door [lounge/Priority Pass] for a long layover.

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