There has been a lot happening at Jet Airways over the past month or so, and the last has not been heard. The airline received the Air Operator Certificate just last weekend, clearing one of the last regulatory hurdles for the airline to fly again.

Jet Airways further announces a new senior management team

While the airline company, Jet Airways Private Limited is still to be handed over to the new owners by the NCLT process which makes them the new owner, the Jalan Kalrock Consortium is already working with a whole bunch of people and adding new people to the team now. A bunch of senior appointments were made today, and they are all pretty impressive.

• Prabh Sharan Singh, Chief Digital Officer
• HR Jagannath, Vice President – Engineering
• Mark Turner, Vice President – Inflight Product and Services
• Vishesh Khanna, Vice President – Sales, Distribution, and Customer Engagement

Prabh Sharan Singh (Chief Digital Officer) takes charge on June 1, 2022. Prabh will head the IT and Digital division and lead the creation of a modern technological and digital ecosystem for Jet Airways, focused on providing a simplified and consistent experience to internal and external users on all IT and digital platforms. His success will be critical to the airline, given how often Indian carriers fail with their digital experience. Here is his bio, from the statement issued by the airline.

Prabh is a Digital Transformation executive with years of leadership experience in driving digital strategies and automation levers. His rich experience spanning nearly 20 years includes stints at Etihad Airways, where he worked as Strategy & Portfolio Lead within the carrier’s Digital Technology & Innovation division, and at Kingfisher Airlines, where he worked as General Manager – Commercial Alliances. At Etihad, Prabh led several transformational initiatives, redefining business by promoting digital transformation and creating innovative strategies that deliver powerful, revenue-generating solutions. He was instrumental in the design and implementation of IT strategies for application development, operational support, security, and architecture, with a focus on the adoption and execution of new delivery models, and on practices to induce innovation and faster speed to market.

HR Jagannath (Vice President – Engineering) takes charge today, May 23, 2022. He will lead Jet’s engineering and maintenance team and brings with him over 40 years of aviation experience. Now, it his biography from the official statement just speaks of the credentials and why he will be taken seriously and not just a tick mark on the checklist.

Jagannath most recently served as Chief Executive Officer of Air India Engineering Services (Air India’s MRO subsidiary). During the four decades of his service at Air India in various roles and capacities, he was instrumental in the setting up of MRO facilities in India, including those at Thiruvananthapuram, Nagpur, and Hyderabad, and in establishing the company’s overseas branch offices with line maintenance set-ups. He also led the delivery of two specially configured Boeing 777 aircraft to the Indian Air Force for VVIP operations.

Mark Turner (Vice President – Inflight Product and Services) takes charge on June 15, 2022. Mark will play a key role in defining and shaping the infight customer experience of Jet Airways. Mark led Jet Airways’ inflight services team between 2008 and 2011, a phase of rapid growth at Jet Airways. He has over 40 years of aviation experience and has been engaged in start-ups, re-brandings, re-launches, and business transformational projects across geographies, having held key senior management positions at Gulf Air, Emirates, Qatar Airways, and Fiji Airways. At Jet, Mark will be overseeing cabin crew operations, training, and service development, inflight product development, and catering.

Vishesh Khanna (Vice President – Sales, Distribution, and Customer Engagement) takes charge in July 2022. He has nearly 30 years of experience in the aviation and travel sectors across B2C and B2B sales, having held executive positions at various airlines in the past. Prior to joining VFS Global, Vishesh was Vice President – Sales for India and Overseas Markets at Vistara (a Tata-Singapore Airlines JV), where he built the sales function from the ground up and led a very able team that helped generate over 85% of the airline’s revenue.

As VP of Corporate Sales at Kingfisher Airlines from 2010 to 2013, Vishesh’s responsibilities included managing over 1500 corporations in India and abroad, as well as several large travel management companies. He has previously also worked with IndiGo, as VP – Corporate Sales India, having set up their corporate sales function during the carrier’s initial years, as well as with InterGlobe Technology Quotient (Galileo India) in a similar role. At Jet, Vishesh will be overseeing customer engagement as well, covering customer relations and the contact centre.

On this occasion, Sanjiv Kapoor, Chief Executive Officer, said:

We are delighted to welcome these extremely talented and experienced leaders to the Jet Airways family. All of us in the senior management team of Jet Airways share many things in common, the most important of which is our joint sense of purpose and passion of rebuilding Jet as India’s most people-focused and loved airline, updated for the digital age. This stellar team is deeply committed to bringing the ‘joy of flying’ back to the skies, and I am looking forward to working with them to create history.

Bottomline

Jet Airways is hiring some good talent in its run-up for a relaunch, and all the people are solid hires. If this track record is anything to go by, they are all perfectionists and set up the airline for success in its second innings. 

What do you think of all the talent being hired by Jet Airways? Did anyone work with them before?

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