About Ajay

Ajay Awtaney is the Founder and Editor of Live From A Lounge (LFAL), a pioneering digital platform renowned for publishing news and views about aviation, hotels, passenger experience, loyalty programs, travel trends and frequent travel tips for the Global Indian. He is considered the Indian authority on business travel, luxury travel, frequent flyer miles, loyalty credit cards and travel for Indians around the globe. Ajay is a frequent contributor and commentator on the media as well, including ET Now, BBC, CNBC TV18, NDTV, Conde Nast Traveller and many other outlets.

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FlyDubai offering 25% off on round trips from India

FlyDubai is a low cost carrier based in Dubai, and owned by the Government of Dubai. FlyDubai operates a Boeing 737 fleet to 83 destinations around the Middle-East, Central and South-East Asia. FlyDubai operates from Mumbai (today onwards!), Delhi, Ahmedabad, Hyderabad, Kochi, Lucknow and Thiruvanthanapuram to Dubai (and onwards). Now, FlyDubai is offering a special 25% off if you book a roundtrip from India to Dubai, and register on their Facebook page, from where they send you a special 25% discount code. Now, tickets to Dubai from India are usually cheap, and FlyDubai is selling them for about INR 15000 from Mumbai without discounts. With the discount code, you can further make it INR 12000, which is a very good…

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Altitude Lounges: The good yet empty lounges in Mumbai and Delhi

Altitude lounges are the lounges established by American Express in Mumbai CSI airport’s terminal 1 and Delhi Airport’s Terminal 3 on the domestic departures side. These lounges are operated for the credit card franchises of American Express in India, such as the ICICI Bank Jet Airways American Express card and the IndusInd Bank Jet Airways American Express Card. I reviewed the Mumbai lounge and the Delhi lounge last year. Now, both these lounges are excellent in terms of the quality of food and services, much on par with the American Express Lounges operated by Amex for Amex Plat card holders in the two cities. However, they both don’t get any traffic, in spite of being in business for a couple…

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British Airways offering First Class upgrade on Club World cabin

British Airways, from time to time works out promotions where they offer travellers in the Club World cabin a one-way upgrade in their First Class cabin when you book a round-trip in business class. This promotion has recently returned to India. How does this work? All that you need to do is to book a ticket on one of the following itineraries: Delhi and Mumbai to New York (Outbound travel must commence before 20 November 2014) Delhi and Mumbai to London (Outbound travel must commence before 31 December 2014) This promotion does not work if you book on the BA.com website, because you need to request the upgrade at the time of booking and it is subject to availability. Hence,…

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Air India gets on to Twitter

Air India has been taking baby steps into the world of social media. Last year, they worked to get their presence on Facebook established. This year, seems Twitter is the project for them. While there are multiple handles on Twitter which claimed to be Air India, Air India has now established @airindiain as their official Twitter handle, and this is now a verified handle as well. What kind of inputs to expect from Air India here right now? It seems clearly this handle is being operated by a social media agency on behalf of Air India at the moment, so they sporadically reply at the moment and issue apologies on behalf of Air India, but no real information is shared…

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Cathay Pacific unveils a brand refresh

Cathay Pacific is one of the better airlines out there, and they know it as much as the world does. Airlines are a customer facing business as much as they are a behind-the-scene show, and airlines continuously work to catch eyeballs, which they would like to convert into butts in seats going forward. Cathay Pacific has just started to roll out their brand refresh, which is something they are doing after a gap of 20 years. As a part of this roll out plan, the first instance will be the refreshed brand identity, which will be rolled out over the next few days across the network, and will last into the next 18 months. First step, the logo, addressed as…

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Uber drops prices across India for Diwali

Uber has been on an expansion spree across India, having operations in 10 cities across India now. One of the best parts about using Uber is their on-demand app, which shows you the location of the nearest cab and you can order it. There are mostly enough cars on the road to bring you one within ten minutes. The second most favourite aspect for me about Uber, is the hassle-free transactions. You feed in your credit card details, and then Uber charges your credit card every time you make a ride with them, so no hassles of carrying cash around. Third most important aspect, they are across price points. The UberBlack service usually has Toyota Innovas and premium cars around…

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Lounge Review: Mumbai Terminal 2 Interim Lounge

a long shot of a room

Planning the Proposal Trip to Paris One of the trip reports I’ve been holding off for a while, for the lack of adequate time to write it up. Like many of the regular readers on this blog would know, I proposed to my girlfriend in Paris this summer, and she said yes. The first thing to do was to of course, get a flight to go to Paris from Mumbai. Like I’ve mentioned before, I was going to use the Mumbai – Paris flight on Jet Airways A330-200. The context set up here was that we are going on a work trip to Europe, which was total gibberish anyways. We arrived at the Mumbai airport Terminal 2, and headed up…

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JetPrivilege to charge child redemptions at adult redemption prices, without notice

Over the past few days, JetPrivilege has been working on multiple changes for revamping the program, after their newfound status as an independent loyalty program, and their majority control by Etihad. The first two phases of these changes included tinkering with the earn rate, which got better in some situations, and the burn rate, which got massively devalued for international premium cabins. Then, yesterday JetPrivilege launched the family pooling concept, where you could pool miles from your family members. One of the small fine print changes they did not announce in big bold letters but slipped in along was the change for children redemptions. Earlier, a redemption for a child ticket, for a kid up to 11 years in age,…

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JetPrivilege launches family mileage pooling

Jet Airways’ JetPrivilege program has been reinventing itself over the past few months. First, there was a rehash of the earn and burn rates for mileage. While earn rates went up to a minimum of 500 JP Miles, burn rates went upwards as well. JetPrivilege has now launched a family pooling feature of miles, called MyFamily+. As a part of a family account, you can now pool the miles of your family members to redeem for tickets on Jet Airways and their partners. However, to be able to join a family account, you should be an immediate family member of the person who is nominated to be the Head of Family. Salient features of the new setup are: Between 1…

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Air India still lacks disruption redressal capabilities

I’ve recently been trying to use Air India off and on, given their Star Alliance membership, to try and test how they react in various circumstances and whether it is in line with Star Alliance requirements or not. Sometimes it is, sometimes it is not. For instance, back in August, when I went with AI for my flight to Goa from Mumbai Terminal 2, AI offered me only one lounge access card, which made sure me and my fiancée could not go into the lounge together. As AI Golden Tier member and Star Alliance Gold, I was good for 2 passes due to the *A guidelines. Just this past Saturday, I made a trip to Delhi on one of Air…

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My experience in completing the Hyatt Gold Passport Diamond Challenge

Hyatt’s Gold Passport program is known to be one of the best loyalty recognition programs out there for hotel guests, and is the Kool Aid for miles and points bloggers such as yours truly. However, I’ve not held their Diamond Status for an extended period of time ever, largely because of my irregular stay patterns with respect to hotels. I’m not a lawyer or a consultant or a full-time blogger, so for me, I did not have a circumstance to do 25 stays or 50 nights to get the status. Hyatt also has another generous offer to get you to Diamond status however. They will allow you to enrol in the Hyatt Diamond Challenge, which grants you the Diamond status…

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