Lufthansa claims to be more Indian than you think across their marketing communications in India. And then, they have in many instances where their Indian customers are treated at the bottom of the ladder when travelling from Europe to India. Just last week, they refused a solo Indian passenger a hotel room because she was travelling alone. In July, they made a couple wait for two days in Frankfurt, because they had a misconnection on Lufthansa. No rooms or compensation again. What gives, Lufthansa?
