Air India, one of the major carriers at the fog-affected Delhi Airport, has launched a new customer-friendly initiative to mitigate the effect of fog on the customers’ schedules. The airline is calling it FogCare, and here is how it works.

Air India’s FogCare offers complimentary rescheduling and cancellation for fog-affected flights.

Air India has announced that passengers flying to and from Delhi’s IGI Airport during the winter season will be allowed to reschedule or cancel their bookings at no extra cost if their flight is likely to be affected by significant fog delays. This is part of the airline’s FogCare initiative introduced last winter.

All passengers whose flights are likely to be affected or get affected by Fog, as determined by Air India, will be eligible to avail of the Fog Care Offer. All these passengers will be notified through SMS and email before their travel.

To avail of the offer, here is what you need to do:

• Rebooking:
  • Passengers can use this link to rebook themselves on any other Air India flight operating in the next three days free of charge. They can also avail of the same by contacting Air India’s Call Centre or the nearest booking office, where they can rebook on any flight operating till March 31, 2024, on the same route using the waiver code.
  • Passengers with tickets booked from Air India’s website and mobile app, in addition to the above, can also avail of the Fog Care offer Here.
• Refund:
  • Passengers must reach out to their original booking source, where they can use the waiver code to avail of a full refund within one year from the original travel date.
  • Passengers with tickets booked from Air India’s website and mobile can use this link to claim a full refund.

Once this offer is availed, any further change or cancellation will be chargeable.

This is good for customer interest, though bad for business. But the airline sure hopes that passengers realise they can hedge their bets by travelling with Air India, unlike other carriers where they can only do reactive rescheduling. And that makes Air India a preferred choice for those travelling on other airlines.

Bottomline

Effective immediately, Air India passengers to or from Delhi will be notified if their flights are expected to be delayed or cancelled due to fog. This is a predictive process, and not while you are at the airport. Based on this information, you can either rebook or cancel your tickets free of charge with Air India. This initiative is called Fog Care.

What do you think about Air India’s Fog Care initiative?

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