Amongst all the CoVid-19 updates from airlines across the world, here is unlikely news we were expecting to hear. Delhi Airport has caused the closure of the Vistara Lounge at Delhi Terminal 3.
Vistara had inaugurated their lounge at Delhi Airport Terminal 3, which is their hub, in March 2016. For Vistara, this was the only lounge they had opened of their own, and their expansion across the country only started recently bigtime, once Jet Airways’ stopping flights caused slots to open up at other airports.
In an official communication sent out to members today, Vistara confirmed that their lounge was closed down on April 1, 2020, due to the expiry of their lease at the airport. As per my sources inside the airline and the airport, Vistara had no intention to close down this lounge, but they were told otherwise by the airport management.
Vistara has then moved on to provide lounge access to their eligible guests at the Plaza Premium Lounge at the Mezzanine Floor of Delhi Airport Terminal 3. This would include Business Class customers and Gold and Platinum tier members of Club Vistara, who will also get lounge access when booked on Economy Lite fares (on domestic travel). The Plaza Premium Lounge Delhi T3 was expanded only recently (in 2018) in the expectation of having more Jet Airways customers there.
Here is a video of the Vistara Lounge which I’d shot on one of my first visits there. (Do subscribe to our YouTube for more such videos)
Vistara has discontinued the issuance of any new lounge access vouchers, as part of tier benefits and for other offers, effective March 31, 2020, as they were valid only at the exclusive lounge in Delhi T3. If you have been issued lounge access vouchers before April 1, 2020, you can use these vouchers at the Premium Plaza Lounge at the Delhi T3 domestic terminal within the voucher validity date. There is no clarity at the moment as to how Vistara will replace this benefit with something else for their Club Vistara members.
The Plaza Premium Lounge is a good lounge, but almost always teeming with people given virtually all credit card holders head there. At this point then, the American Express Lounge Delhi T3 will again become my go-to lounge at Delhi Airport Terminal 3.
Access to the Delhi Amex Lounge is provided complimentary to cardmembers of Centurion Cardmembers, American Express Platinum Charge Cardmembers, American Express Platinum Reserve Credit Cardmembers and Jet Airways American Express Platinum Credit Cards.
It is unfortunate to hear that Vistara’s lounge is now closed, even without a proper sendoff. It was one of my two favourite lounges while in Delhi, and I used to try and send as many people there using my vouchers to help them experience the lounge.
So long, Vistara Lounge Terminal 3!
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Can we hope for Amex to takeover that space ? The T3 Amex lounge feels really cramped at times. Just that they serve the most delicious food in my opinion.
This is sad news. Delhi T3 should have 2 separate lounges like Mumbai . One Loyalty lounge for card holders and other for Airlines. Plaza Premium Delhi and generally all Plaza Premium in India are in mess (Blore, Hyd too)
Vistara lounge was with almost five star service, I have mentioned this in these columns earlier.
Plaza premium lounge take customers for granted as it is always too crowded and they are serving a charity meal and for entry itself there is a cue.
Amex lounge have a limited choice for food and in case you are with spouse you may not have another card for her.
One more lounge was opened in T3 opposite to Amex launch not remembering the name, which was accepting ICICI and other few cards was also a fine lounge. Let us see future options for lounging at T3
This is sad! Do you the reason for the airport to turn down Vistara?
There was a time when Amex lounge became unusable because of crowd but post Jet times have been good. Still a lounge I pay visit every time for complimentary alcohol. The only reservation I have is uncomfortable seating. That’s where Vistara lounge came in. Back to the long walks between good seating and food/beverage.
Honestly this is just sad, for the early hour flights at 5.30 Vistara lounge was the only one which was decent, Amex Lounge has nobody at that time and the plaza lounge is just meh, With Vistara closing the lounge, I feel like downgrading my axis vistara infinite dont see much value now